Help Desk Technician

Modsquad - Austin, TX 78701
Modsquad - Austin, TX 78701
Modsquad - Austin, TX 78701
Job Description
ModSquad has partnered with multiple top tier Wealth Management client and we are seeking a tech support superstar in the Austin market. Ideally, candidates must have a balanced mix of technical skills complemented by superb communications and white glove service delivery.

At ModSquad, all our employees are ambassadors of our brand delivering exemplary service and attention to details. Salary will be discussed during the interview with the hiring manager. * This is an in-office full time employee assignment and Only Austin, TX applicants will be considered. *

Apply Here:

Project Hours:
8 am - 5 pm CST

What We Are Looking For:
*Can be a supporting member on a global team, providing Network-/Security
*Services on a high level of quality
*Logs & tracks inquiries using a ticketing system while maintaining history records
*Assists end-users in resolving complex technical problems. Resolves and/or refers to highly complex technical problems as appropriate.
*Follow up with end-users to ensure that inquiries are resolved within established SLAs
*Identifies, evaluates, and prioritizes end-user problems for successful resolution, to help make process improvements.
*Assist in the management of Active Directory information, ensuring accuracy and regular updates.
*Provision, deprovision, and audit access rights for all company resources.

IT Skills:
*Troubleshooting all information technology issues, including software, hardware, and networking.
*Networking fundamentals, mainly TCP/IP
*Windows and Mac OS hardware/software experience Install and update desktops, laptops, mobile devices, peripherals, networks,
*VPN technologies (IPSec and SSL)
*Knowledgeable with Excel in particular
*Virtual Machine deployment and management

Pluses +:
*Wireless technologies and protocols know-how desirable
*Active Directory management experience is a plus, but not required.
*Relevant technical certification are highly desirable

Apply Here:

PRO TIP: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

About ModSquad:
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.

If you want the chance to work on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.

Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services.
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